Refund policy

Clotheshomes™ Return & Refund Policy

 

Effective Date: January 1, 2026

Thank you for shopping with Clotheshomes™! We want you to love every purchase. If something doesn't work out, please review the details below before starting your return or exchange.

Start a Return: Log in to your Clotheshomes™ account, go to My Orders, select the item(s) you'd like to return, and click "Request Return." The system will automatically generate your return instructions. If you have any questions, please contact us at support@clotheshomes.com

Returns & Exchanges at a Glance

Item Details
Return window 30 days from the date of delivery
Exchanges First exchange free for the same style in a different size or color (subject to availability)
Return shipping fee First exchange is free; cash refunds and any additional exchanges incur a flat fee of $6.95
Refund timing 3–5 business days after the warehouse receives and inspects your return
Non-returnable items Intimates & swimwear, custom-made products, Final Sale items
Refund method Original payment method or online store credit

1. Return Eligibility

To be accepted, all items must meet the following conditions:

  • Return requested within 30 days of the delivery date;
  • Item is unworn, unwashed, and unaltered, in new condition;
  • All original tags are attached and intact;
  • Original packaging is included (e.g., shoeboxes, protective pouches). Shoeboxes must be used as inner packaging only — not as the outer shipping box;
  • Item is free of stains, odors, pet hair, or other signs of use.

Returns that do not meet these requirements may be denied, or a deduction may apply to the refund.

2. Non-Returnable Items

The following items are not eligible for return, exchange, or refund, with no exceptions:

  • Intimates and swimwear (final sale for hygiene reasons);
  • Custom-made products (including personalized items, alterations, and made-to-order pieces);
  • Final Sale items (marked "Final Sale" or "Clearance" on the product page).

Please double-check sizing and style carefully before purchasing these items, as they cannot be returned or exchanged once ordered.

3. Issues With Your Order (Damaged / Incorrect / Missing Items)

If your order arrives damaged, incorrect, or with items missing, please contact us within 30 days of delivery and include:

  1. Your order number;
  2. Photos of the item (including tags and packaging);
  3. A brief description of the issue.

Once verified, we'll issue a free replacement or full refund, with no return shipping cost to you.

4. How to Return an Item

Steps:

  1. Log in to your Clotheshomes™ account and go to your Order History page to find the relevant order;
  2. Click "Request Return" on the order details page, then select the item(s) and reason for return;
  3. A return label or QR code will be generated automatically;
  4. Pack the item securely in a box or mailer (please don't apply the label directly to the original product packaging);
  5. Keep your tracking number to monitor your return's shipping status.

Choosing online store credit may qualify you for faster processing and additional perks (see our store credit policy for details).

5. Return Shipping Fees

  • First exchange on an order is free — no shipping charge either way;
  • Additional exchanges (2nd and beyond) on the same order incur a flat fee of $6.95;
  • Cash refunds incur a flat return shipping fee of $6.95, deducted from your refund.

6. Refund Timing

  • Please allow 1–2 business days for your return to be inspected once it arrives at our warehouse;
  • Refunds are only approved after our warehouse receives and inspects the returned item and confirms it meets our return eligibility requirements;
  • Once approved, refunds are issued within 3–5 business days;
  • Depending on your bank or payment provider, it may take an additional 1–3 business days for the refund to appear in your account;
  • You'll receive a confirmation email once your refund has been issued.

7. Exchanges

  • Exchanges are available for the same style in a different size or color, subject to availability;
  • Only the first exchange per order is free; any additional exchange on the same order incurs a $6.95 fee;
  • If your preferred size or color is out of stock, we'll process a refund instead;
  • Price differences:
    • If the exchange item costs more, you'll be asked to pay the difference;
    • If the exchange item costs less, the difference will be refunded to your original payment method or as store credit.

8. Special Situations

  • We reserve the right to limit return options for accounts with an unusually high volume of returns, in order to prevent policy misuse;
  • Returns due to quality issues are not subject to the "Non-Returnable Items" restrictions above — please contact our support team first for these cases.

9. Contact Us

If you have any questions about this policy, we're happy to help: